Refund and cancellation policy

This policy applies to CallCap subscriptions sold by IfStatic Technologies Pvt Ltd. Every new agency gets a 14-day free trial first, so you can try CallCap fully before paying anything.

Cancelling

• You can cancel your subscription at any time from Settings in the CallCap dashboard, or by emailing contact@ifstatic.com from your account's email address.
• Cancelling stops automatic renewal. Your plan stays active until the end of the period you have already paid for, and is not charged again.
• After that your account becomes read-only. Your data stays available to view and export, and everything comes back if you subscribe again.

Refunds

• Charged by mistake: if you were charged twice, or charged after cancelling before your renewal date, we refund the extra charge in full.
• Yearly plans: if you cancel a yearly plan within 7 days of paying for it, we refund it in full.
• Service problems: if CallCap was unavailable for a long stretch because of a problem on our side, write to us and we will refund or credit the affected time.
• Apart from the cases above, payments for a monthly plan, or for a billing period that has already started, are not refunded for the unused part of that period.

Changing plans

• Upgrading takes effect straight away. You pay the difference for the rest of the current period.
• Downgrading takes effect at your next renewal. Before then, bring your team and leads within the smaller plan's limits.

How refunds are paid

Approved refunds go back to the card, UPI account or bank account you paid with, within 7 working days of approval. Your bank may take a few more days to show it. We issue a GST credit note for every refund.

Asking for a refund

Email contact@ifstatic.com with your agency name and the invoice number. We reply within 2 working days.

IfStatic Technologies Pvt Ltd, Centurian Park, O2 Valley, Greater Noida West, Uttar Pradesh, India. Phone +91 80766 89373.